Chimney Questions, Answered Straight.

A real person answers within 2 minutes, 7am to midnight every day, weekends included, and we schedule same-week across the DFW Metroplex. One nice side effect of being a whole-home crew: we can usually fold the chimney, the dryer vent, and that duct question into a single visit instead of three separate appointment slots. For emergencies — active leaks, animals trapped, post-fire damage — a tech is dispatched within 2 hours during business hours.

Yes. You get a 1-hour arrival window, not a vague 4-hour block, and a text 30 minutes out with the technician's name and photo — so you know exactly who's pulling into the driveway and when.

All of the DFW Metroplex — Dallas, Plano, Frisco, McKinney, Fort Worth, Arlington, Irving, Garland, Richardson, Allen, Denton, Southlake and the surrounding communities — with the same one-crew, whole-home coverage in each.

The first inspection is free — we come out, look the chimney over, take photos, and leave you a written quote with no obligation. A deep diagnostic (Level 2 with video scope) for insurance or real estate is $199. Since we're already on site, it's an easy moment to have one crew glance at the dryer vent or ducts too, all on the same trip.

Always. You get a written, line-item quote with photos before we lift a tool. If we find something mid-job — or spot a clogged dryer vent while we're up there — we stop and fold it into one quote for your approval, so it stays one invoice instead of a surprise second visit.

Yes — jobs over $1,000 qualify for 12-month 0% APR financing through our partner, with a soft credit pull, an instant decision, and no score impact from checking. Bundling a few whole-home items into one project often lands you in that range while keeping it a single, manageable payment.

The NFPA recommends a Level 1 inspection every year, with a sweep once buildup reaches 1/8" of creosote — about once per heating season for an active wood fireplace. Pair it with a dryer-vent check (a top cause of house fires) and one crew has covered two of the home's biggest fire risks in a single visit.

Our inspectors hold current CSIA (Chimney Safety Institute of America) certifications, verifiable in the CSIA directory at csia.org, plus NFI specialists for fireplace installs. The same trained crew is cross-skilled across chimney, fireplace, dryer-vent, air-duct and insulation work, so one team knows your whole house rather than just one corner of it.

The Whole-Home Care Plan is our annual maintenance plan at $19.99/month: a Level 1 inspection and sweep ($248 value), priority scheduling, 10% off all repairs, and emergency-response priority. Because one crew covers chimney, fireplace, dryer-vent and ducts, it keeps the whole house on a single tidy schedule. Cancel anytime, no contract.

Creosote is the tar-like film that wood smoke deposits along your flue walls. It accumulates in three stages — flaky (Stage 1), hard (Stage 2), and glazed (Stage 3) — and it's highly flammable. Fueled by creosote, a chimney fire can hit 2,000°F and crack your liner. The only reliable way to hold it back is sweeping on a regular schedule.

Under NFPA 211, Level 1 is a yearly visual check of the readily accessible areas. Level 2 adds a video scope of the full flue and is required after a property sale, a fuel/appliance change, or a chimney fire. Level 3 means opening up concealed areas when hidden damage is suspected.

No. Our crew puts down drop cloths, seals off the hearth, and keeps a HEPA-filter vacuum running the whole visit. We aim to hand your home back exactly as clean as we found it — most customers are surprised there's no dust to speak of.

A standard sweep with a Level 1 inspection runs about 45–90 minutes. Repair time varies — a cap install is under an hour, while masonry or liner work can run a day or more. Your written quote spells out a time estimate.

For the inspection and quote, yes — that way we can walk you through what we find and you can sign off on any work. For return or membership visits where access is already arranged, it isn't always necessary.

You receive a written, line-by-line report with photos of whatever we found, a plain recommendation, and a no-obligation quote. We never lean on you — plenty of inspections wrap up with 'it all looks good, see you next year.'

Yes. We handle gas fireplaces, log sets, and inserts — pilots, thermocouples, gas valves, burners, and venting. Trained technicians perform the gas work, and every visit builds in a carbon-monoxide safety check.

Usually, yes. We evaluate your firebox and flue, verify a sound liner or install one, and fit a vented or ventless gas log set sized to your fireplace and local code. We'll talk you through the options and the trade-offs.

Usually. The likeliest causes are a worn thermocouple/thermopile, a dirty or failed pilot assembly, or a gas-valve problem — all of them serviceable. If you smell gas, get out of the home and call us (or your gas utility) right away.

Refractory panels are the heat-resistant panels that line a factory-built firebox. Most manufacturers call for replacement once cracks get past about 1/16" — a cracked panel lets heat reach the metal shell and framing behind it. We'll give you a straight answer on whether yours can be repaired or need replacing.

The usual causes are failed flashing where the chimney meets the roof, a cracked crown, a missing or rusted cap, or unsealed masonry. We track down the real entry point instead of guessing — and fix the source, not just the stain.

In North Texas, yes — it's one of the highest-value preventive steps you can take. We use a breathable, vapor-permeable sealer that keeps rain out while letting trapped moisture escape, which protects the brick from freeze-thaw spalling. It's nothing like paint, which seals water in and causes damage.

Watch for white staining (efflorescence) on the brick, brick faces that flake or pop off (spalling), a smoky odor when the fireplace sits idle, smoke pushing back into the room, rust on the cap or firebox, or water and damp around the fireplace. Any one of these is worth an inspection.

Yes — and that's rather the point of calling us. Lint-clogged dryer vents are a leading cause of house fires and longer dry times; we clean the full run to the exterior and verify airflow. We also handle air-duct cleaning and sealing for cleaner air and lower bills. Because it's the same crew that did your chimney, you bundle it all into one visit and one invoice instead of chasing down three separate companies.

Absolutely. For $199 our Level 2 inspection delivers a written report built to insurance and real-estate standards, backed by video-scope footage and photographs. That's precisely the documentation an adjuster or title company looks for when a home changes hands or a claim is filed — and because one company handles your whole home, it's a single call and a single record.

Yes. Every bit of our labor is backed in writing by a 1-year workmanship warranty, and select materials — stainless steel liners and caps among them — come with lifetime manufacturer warranties that transfer to the next homeowner. One accountable company stands behind both the work and the parts.

It comes down to what caused the damage. A sudden incident — a chimney fire, a lightning strike, storm or impact damage — is frequently covered, while slow wear and neglected upkeep generally are not. A thoroughly documented Level 2 report puts the photos and specifics in front of your adjuster so the claim has what it needs.

We're the one crew that handles the whole house — chimney, fireplace, air ducts, dryer vents, insulation — so a single visit can knock out three things a typical company would split across three appointments. On every job you also get the basics done right: we diagnose before we act, leave you photographed reports with before/after readings, and sort findings into "safe," "monitor," and "act now" so you know exactly where you stand. Fewer trucks in your driveway, one invoice, one team that knows your home.

That's the whole reason we built it this way. One trained crew, one set of standards, one documentation habit, whether they're sweeping a flue, clearing a dryer vent, or sealing ductwork. Because the same people see the whole system, they catch how one issue feeds another — a leaky chimney that's soaking the attic insulation, say — instead of each specialist shrugging at the part that isn't theirs.

We serve the DFW Metroplex and the major Texas metros — Dallas–Fort Worth, Austin, San Antonio, and Houston — with full whole-home coverage in each: chimney and fireplace, air-duct and dryer-vent cleaning, and insulation. One number reaches a crew that can take on any of it.

Our own trained crew does it — masons and technicians cross-skilled across the whole-home menu, not whichever subcontractor happened to be free that day. The advantage of one in-house team is simple: the person who swept your chimney can also clear the dryer vent and check the attic on the same visit, and stand behind all of it on one invoice.

Yes, in writing. A crew with a full schedule across an entire house doesn't need to invent work on any one job. If your system is sound, the report says so; if a smaller fix is the right one, that's what we recommend. Honest findings are how we earn the next call for the rest of the house.

We diagnose first, because the right repair on a correctly-identified problem is the only quote worth giving. You get a documented, line-item scope with the reasoning behind each item — and if one visit covers chimney, dryer vent, and ducts together, it lands on one quote and one invoice rather than three separate bills. Where work is a real investment (a rebuild, a multi-flue reline), we're candid about it and why doing it once correctly beats a recurring patch.

Yes. For urgent situations — a cap or chase cover lost in a storm, a fully blocked flue, a suspected post-fire hazard — we offer same-day securing or a temporary cover so an open flue isn't taking on rain and wildlife, then return to install the permanent fix. One crew can also tackle whatever the emergency turns out to involve next door to the chimney. Call (214) 444-8094 or reach us in Dallas, TX.

Where the work is a permitted, inspectable event — relines, gas cap-offs, structural rebuilds, new builds — our project leads pull the permit, coordinate inspection, and document the result. A permitted, documented job is a clean line on your home's record and exactly what a future buyer's inspector and your insurer want to see.