1. Our Commitment to Digital Accessibility

Texas Service Experts is committed to ensuring that our website, our online booking system, our digital invoices and estimates, and all related digital communications are accessible to the widest possible audience, including individuals with visual, auditory, motor, cognitive, neurological, and other disabilities. We believe that every homeowner, property manager, and tenant in our service area deserves equal access to information about HVAC, plumbing, and home-services. We work continuously to identify and remove barriers that may prevent or hinder access for any user, and we treat accessibility as an ongoing operational responsibility — not a one-time project.

2. Accessibility Standards We Follow

This website endeavors to conform to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1 AA), and we are progressively adopting elements of WCAG 2.2 AA where they are stable and supported by mainstream assistive technology. These guidelines explain how to make web content more accessible to people with a wide array of disabilities and to make content more user-friendly for everyone, including users on small mobile screens, users in bright sunlight, users with temporary impairments, and older users. We also align our practices with the Americans with Disabilities Act (ADA) Title III digital-accessibility expectations articulated in U.S. Department of Justice guidance, applicable Texas state requirements, and Section 508 standards where they apply.

3. Measures We Take

To support an accessible experience, Texas Service Experts undertakes the following ongoing measures:

• Semantic HTML structure with proper heading hierarchy (H1 through H6 used in logical order), landmark roles (banner, navigation, main, contentinfo), and ARIA labels where appropriate but not in a way that overrides native semantics;
• Keyboard navigability across all interactive elements including the main navigation, dropdown menus, image carousels, accordion FAQs, the booking form, and the chat widget, with a clearly visible focus indicator at all times;
• Sufficient color contrast meeting or exceeding the 4.5:1 ratio for normal text, 3:1 for large text (18pt regular or 14pt bold and above), and 3:1 for non-text user-interface components such as button borders and form-field outlines;
• Descriptive alt text on all informational images, including before/after service photos, equipment diagrams, technician profile pictures, brand logos, and infographics; decorative images are marked with empty alt attributes so screen readers skip them;
• Captions and transcripts on all educational videos embedded on our site, including HVAC troubleshooting walkthroughs, “what to expect from your tune-up” explainers, and customer testimonial videos;
• Resizable text that remains legible and functional when scaled up to 200% in any modern browser without loss of content or functionality;
• Form accessibility with clear labels associated to each input, helpful placeholder text that is not a substitute for a label, in-context error identification (“the phone field is required” rather than “error”), and instructions on how to correct submission errors;
• Skip-navigation links at the top of every page allowing screen-reader and keyboard users to bypass repetitive navigation elements and jump straight to the main content;
• Sufficient touch-target size (44×44 CSS pixels minimum) on all clickable elements for users with motor impairments;
• No content that flashes more than three times per second, to protect users with photosensitive epilepsy;
• Predictable navigation and consistent identification so the menu, search, and contact information appear in the same place across all pages;
• Regular automated and manual audits using tools such as axe-core, WAVE, Lighthouse, IBM Equal Access Checker, and manual screen-reader testing with NVDA and VoiceOver, supplemented by keyboard-only walkthroughs of critical user flows.

4. Assistive Technology Compatibility

Our website is designed and tested to function with the following assistive technologies and accessibility configurations:

• NVDA (NonVisual Desktop Access) and JAWS (Job Access With Speech) screen readers on Windows;
• VoiceOver on macOS and iOS;
• TalkBack on Android;
• Narrator on Windows 11;
• Dragon NaturallySpeaking voice-control software;
• Keyboard-only navigation;
• Browser zoom up to 200% on the latest versions of Chrome, Firefox, Safari, and Edge;
• High-contrast mode in Windows and macOS;
• Reduced-motion preferences (prefers-reduced-motion media query is honored to disable animations);
• Dark-mode preferences (prefers-color-scheme is honored where the page design supports it).

5. Known Areas Under Active Improvement

Digital accessibility is a continuous journey rather than a destination. We acknowledge that some areas of our website are still being brought into full WCAG 2.1 AA conformance. Areas currently under active improvement include: third-party embedded review widgets (Google, Yelp, Birdeye, Podium), which we are working with each vendor to improve or replace; PDF documents authored prior to 2024, which we are progressively re-rendering with proper tagging; certain manufacturer-provided product images that lack alternative text in the source feed; and our online financing-application portal, which is operated by our partner lender. We are working with each vendor and our internal content team to address these issues on a rolling basis and we expect substantial improvement within the next twelve months.

6. Telephone, In-Person, and Alternative Service Channels

If any portion of our website presents a barrier to you, please know that every service offered through our digital channels is fully available through alternative methods at no additional cost. You may call us at ☎ (972) 996-9039 to speak with a live representative seven days a week during business hours (and through our 24-hour emergency line for after-hours HVAC and plumbing emergencies). You may email service@texasserviceexperts.com to request a quote, schedule service, or ask questions, and we will respond within one business day. You may request that documentation including estimates, invoices, warranty paperwork, and inspection reports be provided in large print (18-point or larger), plain-text, audio recording, or other accessible format at no additional cost. We also accommodate in-home consultations with sign-language interpretation when scheduled at least 48 hours in advance through a regional interpretation service.

7. Accessibility Feedback and Grievance Procedure

We welcome and actively encourage feedback on the accessibility of our website. If you encounter an accessibility barrier, have a suggestion for improvement, or would like to request information in an alternative format, please contact us using any of the methods below. We aim to respond to all accessibility-related communications within two (2) business days, and to resolve substantive issues within thirty (30) days where technically feasible. Where a fix cannot be made within thirty days, we will explain the timeline and offer an alternative accessible channel for the same service or information in the meantime.

Accessibility Coordinator
Texas Service Experts
Email: service@texasserviceexperts.com (subject: “Website Accessibility Request”)
Phone: (972) 996-9039
TTY/Relay: Texas Relay Service available by dialing 711

When contacting us about an accessibility issue, please provide as much of the following as you can — though even a quick “this page doesn’t work with my screen reader” is helpful and we will follow up:

• The web address (URL) where the problem occurred;
• A description of the problem you encountered (what you were trying to do, what happened or didn’t happen);
• The assistive technology, browser, and operating-system version you were using, if you know;
• Your contact information so we can follow up and confirm the issue is fixed.

8. Third-Party Content Disclaimer

Some content on this website is provided by third parties, including embedded Google Reviews and Yelp Reviews widgets, financing-application portals operated by our partner lenders, manufacturer product catalogs and spec sheets, YouTube-hosted educational videos, and live-chat widgets. While we make every reasonable effort to select accessible third-party content and request accessibility improvements from our vendors, we cannot guarantee the accessibility of content over which we do not have direct technical control. Where a third-party tool blocks access, we provide alternative means of accessing the same information through human-staffed channels described in Section 6.

9. Compatibility with Browsers and Operating Systems

This website is designed to be compatible with the two most recent major versions of Chrome, Firefox, Safari, and Edge on Windows, macOS, iOS, and Android. Users on older browsers, particularly Internet Explorer 11 or browsers more than two years out of date, may experience reduced functionality or accessibility regressions. We strongly recommend keeping browsers and operating systems up to date for the best accessibility experience and for security reasons. If updating is not possible for you, please contact us through any of the alternative channels in Section 6 and we will help you access the same information another way.

10. Legal Disclaimer

This Accessibility Statement reflects our good-faith effort to make our website accessible to the widest possible audience and to comply with applicable federal and Texas accessibility standards. It does not constitute a legal warranty or contractual commitment regarding any specific outcome, and accessibility conformance can vary based on the user’s browser, assistive technology, and individual configuration. Where an inadvertent accessibility barrier exists on our site, our remedy is to provide the requested information or service through an alternative accessible channel as described in Section 6, at no additional cost to the user, and to address the underlying technical issue on a reasonable timeline.

11. Updates to This Statement

This Accessibility Statement will be reviewed and updated at least annually, or sooner if material changes to our website, our practices, the WCAG guidelines, or applicable law warrant revision. The “Last Updated” date at the top of this page reflects the most recent update.